Sandman Rewards Our Own!

Working at Sandman Hotel Group is one big family. From the top down, this is a mindset that permeates throughout the company – whether in our head offices or our Inns, you’ll find a commitment and dedication to creating positive guest experiences as a result of team-oriented collaboration amongst fellow colleagues.

Each year, management from across our company nominate fellow members of staff to be considered for internal company awards, named in honour of two former Sandman Hotel Group employees, Sherry Buchanan and Bergie Wilson. Sherry Buchanan began her career with Sandman Hotel Group in 1997, joining our Langley team as a Reservations/Guest Services Clerk. She went on to become a key member of the opening team for the Sandman Hotel Vancouver Airport, and later returned to Langley in 2000, working as StarPlus Coordinator. In this role, she executed one of the largest Loyalty Programs established with Sandman Hotel Group, handling guest relations with some of our largest accounts.  She was a woman of tremendous strength and courage, and had a sunny disposition that has been sorely missed since her passing in July of 2000. An award was developed in her name, honouring her outgoing personality, her commitment to customer service, and her love of those around her. This year’s recipient is Irene Burrell, from the Sandman Hotel Penticton. In his nomination of Ms. Burrell, Jonathan Dow, Director of Operations of the Sandman Hotel Penticton writes, “the description of the award states: her outgoing personality and genuine love to help people made (Sherry) a natural for the hospitality industry.  I could not think of a more fitting description of Irene Burrell.” Congratulations to you, Irene!

Irene Burrell, proud recipient of the 2011 Sherry Buchanan Award for Customer Service Excellence.

The second of our internal company awards is in memory of Bergie Wilson, an incredibly dedicated and passionate member of our Sales division, responsible for growing the brand and developing many of our Sales programs in the company. This year’s recipient is Elfriede Schmoll, Business Development Manager based out of our Victoria hotel. In her nomination, General Manager Brian Johnson recalled a particular example of her commitment to her clients. A guest had arrived to the hotel with Klassen Tours, and needed to travel with a portable oxygen unit. Unfortunately, this guest had left a vital piece of the machine in the previous hotel the group had been staying at. Upon hearing of this predicament, Ms. Schmoll took it upon herself to travel to Sidney, B.C., collect the part for the guest,  thereby going above and beyond what was expected of her. She has been with Sandman Hotel Group for a number of years now, and has built a fabulous rapport with clients and fellow colleagues. Her work ethic, initiative and leadership honours the memory and legacy of Bergie Wilson – congratulations to you, Elfriede on a wonderful accomplishment!

Elfriede Schmoll, winner of the 2011 Bergie Wilson Award in Sales Excellence

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